Terms of Delivery

Delivery methods
If you select pick-up from a post office, your order will be sent to your nearest post office.

Delivery fees - domestic
4.90 € pick-up from a post office
7.90 € delivery to recipient

Delivery fees - abroad***
30 € consumers
Educational institutions and companies, please contact Kirjavälitys customer service, customerservice@kirjavalitys.fi

***Effects of the coronavirus on items sent abroad / Priority and EMS parcels 
As of 27 October 2020 deliveries are made only to the following countries:

  • Europe: Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark (incl. the Faroe lslands and Greenland), Estonia, France, Germany (incl. Busingen and Helgoland), Greece (incl. Agio O'ros), Hungary, lceland, lreland, ltaly (incl. Campioned'ltalia, Logo di Lugano and Livignon Valley), Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, the Netherlands, Norway, Poland, Portugal (inc. Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain (incl. the Canary lslands, Ceuta and Melilla), Sweden, Switzerland, Turkey, Ukraine, the United Kingdom (incl. Alderney, Guernsey, lsle of Man, Jersey and Sark) and the Vatican.

  • Rest of the world: Argentina, Brazil, Canada, China, Egypt, Hong Kong, lndia, Israel, Japan, Kyrgyzstan, Mexico, Singapore, South Korea, Taiwan, Tajikistan, Thailand, Turkmenistan, the United States (incl. Guam and the Virgin lslands) and Vietnam.

Transport connections to other countries are currently closed.

Due to limited transport capacity, deliveries are subject to delays and flight schedules may rapidly change. ltems are sent using the next possible connection. Delays may occur in some cases also where the item has been stopped and is waiting for onward transport. ln many countries, items are also delivered less frequently than normal. For more information, see https://www.posti.fi/en/customer-support/sending/country-information ***

The delivery fee is always delivery-specific. It is charged once per order, and it does not change depending on the number of delivery batches. The delivery fee will be invoiced in conjunction with the first delivery batch.

Delivery times
The delivery time depends on the availability of the products ordered. The availability is always indicated together with basic product information. Products in stock are shipped within 1–3 working days of placing the order. The delivery times of other products vary depending on availability. On top of the basic delivery time, products delivered within Europe take 3–7 additional working days and products ordered outside Europe take 6–14 additional working days.

Orders may be delivered in several batches, and ordered products will be invoiced per delivery batch.

If a delivery is significantly delayed, we will immediately notify the customer of the delay. Customers may cancel their order if their products are not delivered in the time indicated in the online shop. Registered customers can track their delivery process in the online shop.

Cancelling an order and the right to return products
According to the Consumer Protection Act, customers of the online shop have the right to cancel their order or part thereof within fourteen (14) days of receiving their products.

Address for returning products when an order is cancelled:

Kirjavälitys Oy
Hakakalliontie 10
05460 Hyvinkää

Unused/resaleable products must be accompanied by the return form delivered with the products.

Any customer complaints related to orders and deliveries can be sent to customerservice@kirjavalitys.fi