Terms of Delivery

Delivery methods
If you select pick-up from a post office, your order will be sent to your nearest post office.

Delivery fees - domestic
4.90 € pick-up from a post office
7.90 € delivery to recipient

Delivery fees - abroad*
Consumers: delivery fee will be added into the order total sum. The fee depends on eg the number of items, weight and country of destination.

Educational institutions and companies: please contact Kirjavälitys: customerservice@kirjavalitys.fi

*More information on items sent abroad from Finland: Country specific information.*

The delivery fee is always delivery-specific. It is charged once per order, and it does not change depending on the number of delivery batches. The delivery fee will be invoiced in conjunction with the first delivery batch.

Delivery times
The delivery time depends on the availability of the products ordered. The availability is always indicated together with basic product information. Products in stock are shipped within 1–3 working days of placing the order. The delivery times of other products vary depending on availability. On top of the basic delivery time, products delivered within Europe take 3–7 additional working days and products ordered outside Europe take 6–14 additional working days.

Orders may be delivered in several batches, and ordered products will be invoiced per delivery batch. If a delivery is significantly delayed, we will immediately notify the customer of the delay. Customers may cancel their order if their products are not delivered in the time indicated in the online shop. Registered customers can track their delivery process in the online shop.

Returns and refunds
According to the Consumer Protection Act the customer of the online shop have the right to cancel their order or part of it within fourteen (14) days of receiving the product. The customer must cancel their order in writing by email to Kirjavälitys: customerservice@kirjavalitys.fi 

The product must be unused, resaleable and returned in its original packaging or repacked in a similar way. The package must include the original delivery note.

We will refund the order to the original payment method.

Address for returns within Finland
Kirjavälitys/Otavan verkkokauppa
Hakakalliontie 10
05460 Hyvinkää

Address for international returns (consumer will pay the postage)
Kirjavälitys Oy/Otavan verkkokauppa
Hakakalliontie 10
05460 Hyvinkää, Finland

Any customer complaints related to orders and deliveries can be sent to Kirjavälitys: customerservice@kirjavalitys.fi